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General FAQ

  What Is Qeepr?
Good question! Qeepr is a social memorial website dedicated to remembering the lives of the departed. Our passion is storytelling, so we built a tool to help people preserve a life story and all the memories that come with it. You can create a collaborative memorial, where friends and family can leave condolences, upload photos, like, share, comment, connect, and remember those who are dearly missed. Whether you would like to share these memories with the world, or privately with a few close relatives, Qeepr's platform is secure, simple and flexible.
  How do I pronounce Qeepr?
It isn't [creep-er] or [qweep-er], it's [kee-per], because you are the Qeepr of your loved one's legacy.
  What is an online memorial?
Online Memorials are virtual spaces of remembrance, celebration and commemoration for the deceased. At the touch of a button you can revisit the life of a loved one, leave a condolence message, view their life through photographs and videos and connect with family members and friends.
  Why should I make an online memorial?
We used to commemorate our loved ones by sharing analogue photo books, home videos and memories with each other. Today, almost all of our photos and videos are created and stored digitally, and our family and friends are spread across the country and the world.

Online memorials are the perfect way to store and share these memories, while bringing everyone together in a collaborative commemoration. Rather than save the images in a personal cloud storage that only you can see, online memorials let you and your family collect your favorite memories, share stories and give your loved one a dignified legacy for generations to come.
  How can I create a memorial?
Click on the 'Sign Up' link at the top right of the page. You'll be asked to input some basic information about your loved one to get their memorial started. You will also have to fill out some information about yourself because you become the Qeepr (i.e. the administrator) of their memorial.
  If I Sign Up with Facebook, will Qeepr post on my behalf?
No, Qeepr does not post anything on your behalf. We simply use your email address and name to create your account.
  How much does an online memorial cost?
Qeepr Memorials are absolutely free! No hidden fees, no costly upgrades or maintenance costs.
  Can I create a Qeepr profile without creating a memorial?
Yes you can! On the Sign Up page, select the I only want to create my own profile option. We just need some basic information, including your email, which will be used as your login. Once you've signed up you can create a memorial, connect with an existing memorial, become part of a family tree or even begin building your legacy.
  Can I write out my legacy and create my memorial before I die?
At Qeepr, we believe that everyone should plan ahead. When you sign up to Qeepr, you can write out your own Biography, create your family tree, and begin uploading your treasured photos and videos. Designate a family member to become your Qeepr so that when you pass away, they can gain control of your profile and add any other information to "qeep" your memory alive. Give it a try here.
  Can I make a memorial private for family & friends?
As a Qeepr, you have total control of your loved one's memorial. Memorials can be 100% public or 100% private. Want to share your memorial with family only? You can do that. Want a public profile but private images? You can do that as well. Learn more about Privacy Settings Here.
  How long do memorials stay online?
Unlike newspaper obituaries which may only last a few days, or other websites that charge to keep it online, Qeepr memorials are designed to last a lifetime. We do not delete any profile (but you can always remove any memorial you create). There are no trial periods or hidden costs.
  Can I link an online memorial to a burial or cremation location?
Qeepr memorials can easily be linked to a loved one's resting place. Our Mobile App lets you geotag the exact coordinates of your loved one's location, allowing family members and friends to be guided directly to their monument with Google Maps.
  What is a Qeepr Code?
Qeepr Codes use modern Quick Response technology to link a physical object to an online memorial. Place a customized Qeepr Code on a headstone, footstone, urn, memorial bench, or other monument. Scanning the code with any smart device will instantly direct the user to a loved one's Qeepr Memorial.
  Do I need to buy a Qeepr Code to have a memorial?
Our online memorials are absolutely free. You do not need to have a Qeepr Code (QR code) in order to have a memorial. However, Qeepr Codes are a great way for friends and family to quickly and easily access your loved one's memorial when visiting a cemetery. Qeepr Codes help visitors to view pictures and leave condolence messages from their phones without typing out a URL or Googling. A lifetime of memories at the tip of your fingers!
  How can I order a QR Code?
To order a Qeepr Code, go to the memorial you would like the QR Code to link to, and click on the Qeepr Code button. You can then customize the size, shape, colour and material. Add the product to your basket and checkout using our secure PayPal option.
  Does Qeepr have a Mobile App?
Our Mobile App for Android phones can be downloaded from the Play Store for free! With our app, you can view memorials, edit any memorial you manage, view and upload photos, geotag a monument and more. Learn more about our Mobile App Here.
  Does Qeepr offer grief resources and links?
We have a large and active Community with extensive resources and grief support articles. From dealing with child loss, learning about cremation, tips for navigating grief and interesting death facts, the Qeepr Community has got you covered. We are also on Facebook, we tweet on Twitter, post on Instagram, upload on YouTube and hangout on Google+.

Creating & Editing a Memorial

  I am signed in, how do I create a memorial?
  1. Visit your profile
  2. Click on the + Create a Memorial button
  3. Input the deceased's name, date of birth, date of death and gender
  4. From there, you can write their biography, life history, upload photos, and more
I am signed in, how do I create a memorial?
  How do I upload photos to a memorial?
  1. Navigate to the Memento section of the memorial
  2. Click the +Add & Edit Mementos link near the bottom
  3. Drag & Drop your files or press Add Files to Browse
  4. Click Upload
Tip: You can upload up to 10 photos at a time, and have different privacy settings for each!

More Tips: Read our article on how to organize and collect family photographs!
How do I upload photos to a memorial?
  Can I upload videos?
Videos can be featured on a memorial, but not uploaded to Qeepr directly. The first step to featuring a video on a memorial is to upload it to a video site. Qeepr currently supports YouTube & Vimeo. Learn how to upload a video here.
  How do I upload a video?
  1. Upload the video to YouTube, Vimeo and Copy the video's URL
  2. Navigate to the Memento section of the memorial
  3. Click the +Add & Edit Mementos link near the bottom
  4. Click on the Video tab and paste the URL
How do I upload a video?
  How do I change a memorial's Privacy settings?
  1. Login to your account & click on the Qeepr icon
  2. Choose the profile you would like to manage
  3. Click Edit Profile
  4. Select the Settings Tab
  5. Under 'Who can see this profile' use the dropdown to select the desired privacy setting.
    • Public: Anyone visiting the Qeepr site can view the memorial and send condolences
    • Relations:  Only people you have added a relation to will be able to see the profile when they are logged in. ( See What is a Relation? )
    • Network: Only people logged into Qeepr can see and post on the memorial
    • Family:  Only Qeepr users in your Family Tree can see the profile when logged in.
    • Myself: Only you can see the memorial when you are logged in.
How do I change a memorial's Privacy settings?
  How do I create a family tree?
  1. Log in to your account
  2. Navigate to the Family icon on your profile or the memorial profile you manage
  3. Under each family member there is a '+' symbol - this allows you to add a family member
  4. Fill out their information and remember to tick off whether they are deceased or not
  5. If you are adding another Qeepr user, they must accept your request to add them to your family tree
Tip: Family members do not need to be current Qeepr members to be added to your tree.

If you add a deceased person to your family tree, an online memorial will instantly be created for them!
How do I create a family tree?
  How do I send a condolence message?
When you visit a memorial profile, you can leave a condolence message by simply navigating to the bottom of the profile. You have the option of sending a condolence as a:

  • Guest - Simply leave your name and email address to send your message
  • Qeepr member - Sign in to your Qeepr account and write your condolence
  • Facebook - Click on the Facebook icon to leave a message. It will not be posted to your Facebook account.
How do I send a condolence message?
  What is a Relation?
You can add relations to any Qeepr user. This is a great way to follow someone's activity. Adding a Relation to someone allows you to:
  • -Add them to your Family Tree
  • -Add them as a Qeepr to your loved one's memorial
  • -See their activity on your Network page
  • -Receive notifications when they create a new memorial
  • -Quick access to their memorial


Note: Users need to Accept the Relation before it is official.

Tip: In the privacy settings, you can select the Relations option so that only people that have a relation with your loved one's memorial can view it.
  How do I Add a Relation?
  1. Navigate to the person's profile you wish to Add a Relation to
  2. Select the Add button on the profile
  3. Click the Add Relation button next to each person you wish to add a Relation to
  4. The request will be sent to the user and you will be notified once they Accept
Tip: You can automatically add a person to a Family Tree during the Add a Relation process by checking off 'Is Name a Family Member?'
How do I Add a Relation?
  How do I send a private message to another Qeepr user?
Qeepr users can contact others within the Qeepr network privately.
  1. Use the top search bar to find the user you wish to contact
  2. Click on the Message icon on their profile
  3. Write your message and hit send
Tip: You can easily access your message inbox by clicking on the envelope icon on the top menu bar
How do I send a private message to another Qeepr user?
  How do I change the theme on a profile or memorial?
To customize a background header image:
  1. Once signed in, visit your profile or the memorial profile you manage
  2. Click on Edit Profile
  3. Navigate to Theme
  4. Choose one of our Qeepr themes or upload your own image
Tip: For best results, use an image with dimensions 1024X768 and higher
How do I change the theme on a profile or memorial?
  Can I add an icon to my profile?
Icons are a simple way to personalize any Qeepr memorial
  1. Once signed in, visit the memorial profile you manage
  2. Click on Edit Profile
  3. Navigate to Theme
  4. Scroll to the bottom and select the icon you wish to display
Can I add an icon to my profile?
  Can I add a custom icon to a profile?
You can't upload a custom icon to a profile or memorial at this time. If you have an idea for one that you think might be useful to other users, feel free to Contact Us and let us know.
  Can I add an In Memoriam Donation link?
Allow family and friends to easily access the memorial fund you would like to donations in honour of your loved one to be sent to.
  1. Navigate to your loved one's memorial
  2. Click on Edit Profile and scroll down to the Memorial section
  3. Under the Memorial heading, you can add the foundation or charity name and Copy & Paste the link for visitors to access
Can I add an In Memoriam Donation link?

Online Memorial Management

  What is a Qeepr?
A Qeepr is the user that is designated to manage an online memorial. They are the “qeepr” of the legacy, responsible to “qeep” the memories of that person alive. (ok, we will stop now) By creating a loved one's online memorial, you automatically become their Qeepr.
  Why should I assign a Qeepr to my own profile?
Assigning a Qeepr to your profile ensures that your loved ones can access your memorial once you pass away. Use your Qeepr profile to upload photos, write out your biography, milestones and build your family tree. When you pass away, your family can publish your life history, post and receive condolences, set up an In Memoriam Donation and manage your legacy.
  How can I become the Qeepr of someone's existing memorial?
  1. Navigate to the memorial you wish to manage
  2. Click on the Qeepr icon
  3. Click Send Qeepr Request button
  4. You will receive an email notification once the Qeepr of the memorial has accepted your request
How can I become the Qeepr of someone's existing memorial?
  How do I add another Qeepr to my loved one's memorial?
To add another family member or friend to help manage a memorial:
  1. Navigate to the memorial
  2. Select the Qeepr button in their navigation bar
  3. Assign someone in your Qeepr network by typing their name and selecting them in the dropdown. If the person is not yet a Qeepr user, click Send Email Invitation
Tip: To assign another Qeepr user to become the Qeepr of a memorial, you must first Add a Relation to them.
How do I add another Qeepr to my loved one's memorial?
  I am the Qeepr of someone who passed away. How do I turn their profile into a memorial?
In order for a Qeepr profile to turn into a memorial, the person's status must be changed from Alive to Deceased.
  1. Navigate to their profile and click Edit Profile
  2. Click on the Memorial section
  3. Change their Status from Alive to Deceased using the dropdown
  4. The profile will become a memorial
I am the Qeepr of someone who passed away. How do I turn their profile into a memorial?
  How do I change a memorial's Privacy settings?
  1. Login to your account & click on the Qeepr icon
  2. Choose the profile you would like to manage
  3. Click Edit Profile
  4. Select the Settings Tab
  5. Under 'Who can see this profile' use the dropdown to select the desired privacy setting.
    • Public: Anyone visiting the Qeepr site can view the memorial and send condolences
    • Relations:  Only people you have added a relation to will be able to see the profile when they are logged in. ( See What is a Relation? )
    • Network: Only people logged into Qeepr can see and post on the memorial
    • Family:  Only Qeepr users in your Family Tree can see the profile when logged in.
    • Myself: Only you can see the memorial when you are logged in.
How do I change a memorial's Privacy settings?

Qeepr Mobile

  What is Qeepr Mobile?
With the Qeepr Mobile App, you can view memorials, edit any memorial you manage, view and upload photos, geotag a monument and get accurate GPS directions within a cemetery. You can scan Qeepr codes on monuments and with the brand new QFind feature, simply take a picture of a monument with your smartphone or tablet to access your loved one's memorial. Our Mobile App for Android phones can be downloaded from the Play Store for free! iPhone app coming soon.
  What is a geotag?
Geotagging is the process of adding geographical identification to a place or object. When you geotag a monument in a cemetery using the Qeepr Mobile App, it will save the monuments' exact longitudinal and latitudinal coordinates. This will allow visitors to be walked directly to the monument using Google Maps, which is built into the Qeepr Mobile App.
  How do I geotag or add the location of my loved one monument?
When visiting a loved one at a cemetery, you can easily add a location by geotagging their monument with the Qeepr Mobile App.
  1. Open the app on your smartphone and search for your loved one's memorial
  2. Stand as close to the monument as possible
  3. Click the Geotag button and wait for the confirmation message
  4. Allow others to get instant directions every time they visit by clicking Directions
  Can I set a monument location without a smartphone?
  1. Access Qeepr.com on your Desktop
  2. Navigate to the memorial you wish to set a location for
  3. Click Edit Profile and navigate to the Memorial section
  4. Add the name, location and plot number of the cemetery in the Locations field
  How do I get directions to a monument in a cemetery?
Once a monument has been geotagged, anyone with the Qeepr Mobile App can be directed to the monument.
  1. Search for the memorial on the app
  2. Press the Directions button
  3. Google Maps will open up and provide exact directions.
Don't have the app?  You can visit Qeepr.com and use your smartphone's browser to receive directions.
Tip: Make sure your smartphone's location services are turned ON!
  What is the scan feature?
The scan feature allows you to quickly see a profile by scanning a Qeepr Code. Qeepr Codes are QR codes that can be affixed to any monument in a cemetery. To scan, click on the Scan button on Qeepr Mobile, and follow the instructions! You will be instantly directed to the memorial linked to the code.
  What is QFind?
QFind allows anyone to quickly and easily discover a memorial by simply taking a picture of a monument. When you visit a cemetery and want to view your loved one's memorial, or if you even want to discover the life of someone else:
  1. Open the Qeepr Mobile App and press the QFind button.
  2. Follow the onscreen instructions to take a picture of the name engraved on the monument
  3. Select the desired memorial from the search results

Business & Organizations

  How do I upload or change a Profile Picture?
  1. Click on "Edit Picture" in the profile picture bubble
  2. Scroll down and click "Choose a file"
  3. Select the desired photo
  4. Drag the box around your picture to crop and adjust size
  5. Click "Upload"
How do I upload or change a Profile Picture?
  I am a business, organization, funeral home or cemetery, why would I join Qeepr?
Qeepr business partners have many opportunities to use our social online memorial platform to reach out to new or existing families, provide new services, enhance a business website, and more.

Businesses can utilize Qeepr to:
  • Create an Qeepr Organization Page
  • Create memorials for new and existing families
  • Display Qeepr Memorials on a business website
  • Use the Mobile App to geotag entire cemeteries
  • Install a digital kiosk to display memorials

Learn More Here
  What is a Qeepr Organization page?
A business page on Qeepr is a profile made specifically for business or organizations, It allows you to display information and promote your cemetery, funeral home, flower shop, grief services, monument company, etc. You can also create online memorials for your families.
  How do I create an Organization Page for my business?
  1. Click "Sign Up" on the top menu bar
  2. Select the I am a business or organization link at the top
  3. Fill out your organization's information and customize the profile
  4. Start creating Online Memorials for your clients
How do I create an Organization Page for my business?
  Can I offer Qeepr Memorials to my families?
Businesses can create dynamic online memorials for the families they serve, automatically linking them to your network of families, and even send yearly thoughtful messages. Your company logo will always be listed on the memorials you create for your families, allowing others to easily access your business information.

Businesses who wish to offer branded Qeepr memorials displayed a business website may do so for a small licensing fee. Contact Us for more information.
  I am a grief support counselor, death midwife or celebrant. How can I join Qeepr?
Joining Qeepr allows you to promote your services, connect with others in your area and help families by creating dynamic and lasting memorials. Follow the signup process in the question above to join, We would love to have you as part of the Qeepr Community!
  Can Qeepr memorials integrate with my new or existing website?
We make it easy to integrate our online memorials with your new or existing business website. Easily implement our API or use our Plugin for any Wordpress powered site. All your existing data can easily be imported to automatically created memorials. Qeepr can also link to most management systems.
Contact Us for more information.
  Can I connect my business's facebook account to my Qeepr profile?
Yes you can! If you are just signing up with Qeepr, input your Facebook Business Page URL in the appropriate box.
If you already have a Qeepr Organization profile:
  1. Log in
  2. Navigate to your profile and click "Edit Profile"
  3. Under the "Info" tab, input your Facebook URL, and hit "Save"
  4. Return to your profile to see your Facebook posts displayed
Can I connect my business's facebook account to my Qeepr profile?
  Can I offer Qeepr Codes to my families?
Qeepr Codes can be purchased individually or in bulk at special distributing partner costs. Each Qeepr Code links directly to a Qeepr memorial you and your families can manage. For pricing information please contact a Qeepr representative.
  Can I use the Qeepr Mobile App for my cemetery, memorial garden or funeral home?
The Qeepr Mobile App makes it easy for you and your families to view and edit memorials, upload photos, geotag monuments and get accurate GPS directions within a cemetery. As a funeral home or cemetery, you can map out monument locations, making it easy for families to find their loved ones via Google Maps directions. For more information please contact a Qeepr representative.
  Does Qeepr provide mapping for mausoleums or columbarium?
Yes we do! We create beautiful and custom digital rendering of mausoleum or columbarium layouts. Using our digital kiosk, families can easily find their loved ones, and learn about the lives of every individual. The virtual map may also be utilized as a sales tool to display available and reserved plots.
  Does Qeepr have a kiosk option?
The Family Legacy Center is an interactive, online memorial and mapping station for cemeteries, mausoleums, and funeral homes. Families can view & interact with online memorials, send condolences, share Images & videos and easily find their loved one’s location. The virtual map can also be utilized as a sales tool to display available and reserved plots. To find out how the Family Legacy Center can work for your business, contact a Qeepr representative.
  How can I speak with someone about partnering with Qeepr?
Qeepr is proudly growing its number of partnerships to help serve families better. Please Contact Us to become a Qeepr partner.